Introduction
Welcome to Knoxville Water Damage Restoration! These Terms and Conditions govern your use of our website, https://waterdamagerestorationknoxvilletn.com/, and any services provided by Knoxville Water Damage Restoration. By accessing or using our Site and services, you agree to be bound by these Terms. If you do not agree to these Terms, please refrain from using our Site and services.
Scope of the Terms
These Terms apply to all visitors, customers, and users of the Site and services provided by Knoxville Water Damage Restoration. This includes but is not limited to, the use of our water damage restoration, mold remediation, fire damage restoration, and other related services.
Modifications to the Terms
Knoxville Water Damage Restoration reserves the right to modify, update, or change these Terms at any time. Any changes will be posted on this page with an updated revision date. Your continued use of the Site and services after any modifications constitute your acceptance of the updated Terms.
Use of Our Services
Eligibility
To use our services, you must be at least 18 years old and capable of entering into a legally binding contract. By using our services, you represent and warrant that you meet these eligibility requirements.
Service Availability
Our services are available within Knoxville, TN, and surrounding areas. While we strive to provide consistent and uninterrupted services, we do not guarantee the availability of our services at all times. Services may be limited or interrupted due to factors beyond our control, such as weather conditions, technical issues, or other unforeseen circumstances.
Service Requests
To request services, you may contact us via phone, email, or by filling out the service request form on our Site. Once a service request is submitted, our team will contact you to discuss your needs, provide a quote, and schedule a service appointment.
Service Agreement
Before any services are rendered, you will be required to enter into a service agreement with Knoxville Water Damage Restoration. This agreement will outline the specific services to be provided, the associated costs, and any other relevant terms and conditions.
Pricing and Payments
Service Fees
Service fees are determined based on the nature and scope of the work required. A detailed quote will be provided before any services are performed. All prices are in U.S. dollars unless otherwise specified.
Payment Terms
Payment for services is due upon completion unless otherwise agreed upon in writing. We accept various forms of payment, including credit cards, checks, and cash. All payments must be made in U.S. dollars.
Late Payments
If payment is not received by the due date, Knoxville Water Damage Restoration reserves the right to charge a late fee. Additionally, we may suspend or terminate services until full payment is received.
Refunds and Cancellations
Refund Policy
Refunds are issued at the discretion of Knoxville Water Damage Restoration. If you are not satisfied with our services, please contact us within 7 days of service completion to discuss your concerns. Refunds may be granted in cases of service errors, incomplete work, or other valid reasons.
Cancellation Policy
If you need to cancel or reschedule a service appointment, please notify us at least 24 hours in advance. Cancellations made less than 24 hours before the scheduled appointment may be subject to a cancellation fee.
User Responsibilities
Accurate Information
You are responsible for providing accurate and complete information when using our services. This includes providing correct contact details, service location, and any relevant information about the property or damage. Failure to provide accurate information may result in delays or additional charges.
Compliance with Laws
You agree to use our services in compliance with all applicable local, state, and federal laws. This includes obtaining any necessary permits or approvals for the work to be performed on your property.
Property Access
You are responsible for providing safe and reasonable access to the property where services are to be performed. This includes ensuring that all areas requiring service are accessible and free from hazards. If our team is unable to access the property or perform the work safely, we reserve the right to reschedule the appointment or charge additional fees.
Limitation of Liability
General Disclaimer
Knoxville Water Damage Restoration provides services on an “as-is” and “as-available” basis. While we strive to deliver high-quality services, we do not warrant or guarantee the results of our services. This includes, but is not limited to, the effectiveness of water damage restoration, mold remediation, or fire damage restoration services.
No Liability for Indirect Damages
Knoxville Water Damage Restoration shall not be liable for any indirect, incidental, consequential, or punitive damages arising from the use of our services or Site. This includes, but is not limited to, loss of property, loss of income, or any other damages related to service interruptions, delays, or errors.
Maximum Liability
In no event shall Knoxville Water Damage Restoration’s total liability to you exceed the amount paid for the specific service giving rise to the claim. This limitation of liability applies regardless of the nature of the claim, whether in contract, tort, or any other legal theory.
Intellectual Property
Ownership of Content
All content on the Site, including text, graphics, logos, images, and software, is the property of Knoxville Water Damage Restoration or its licensors. This content is protected by copyright, trademark, and other intellectual property laws.
Use of Content
You may access, view, and print content from the Site for personal, non-commercial use only. Any other use of the content, including reproduction, distribution, modification, or transmission, is strictly prohibited without the prior written consent of Knoxville Water Damage Restoration.
Trademarks
Knoxville Water Damage Restoration’s name, logo, and all related product and service names, design marks, and slogans are trademarks or service marks of Knoxville Water Damage Restoration. You are not authorized to use any of these marks without our prior written consent.
Privacy and Data Protection
Personal Information
We collect and use personal information in accordance with our Privacy Policy. By using our Site and services, you consent to the collection, use, and disclosure of your personal information as described in our Privacy Policy.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, we cannot guarantee the security of your information, and you acknowledge that you provide your information at your own risk.
Third-Party Links
External Sites
Our Site may contain links to third-party websites that are not operated by Knoxville Water Damage Restoration. These links are provided for your convenience only. We do not endorse or take responsibility for the content, privacy policies, or practices of any third-party websites.
No Responsibility for Third-Party Content
Knoxville Water Damage Restoration is not responsible for any content, products, or services offered by third-party websites. Your use of third-party websites is at your own risk, and you should review the terms and conditions and privacy policies of those sites before using them.
Termination of Services
Right to Terminate
Knoxville Water Damage Restoration reserves the right to terminate or suspend your access to our Site and services at any time, for any reason, including, but not limited to, a breach of these Terms.
Effect of Termination
Upon termination, all rights granted to you under these Terms will immediately cease, and you must promptly discontinue all use of the Site and services. Any outstanding payments owed to Knoxville Water Damage Restoration will remain due and payable.
Governing Law and Dispute Resolution
Governing Law
These Terms are governed by and construed in accordance with the laws of the State of Tennessee, United States, without regard to its conflict of law principles.
Dispute Resolution
Any disputes arising out of or related to these Terms or your use of the Site or services shall be resolved through binding arbitration in Knoxville, Tennessee, in accordance with the rules of the American Arbitration Association. You agree that any such arbitration shall be conducted on an individual basis, and you waive any right to participate in a class action lawsuit or class-wide arbitration.
Contact Information
How to Reach Us
If you have any questions or concerns about these Terms, please contact us using the details below:
- Company Name: Knoxville Water Damage Restoration
- Address: 5507 Ball Camp Pike, Knoxville, TN 37921, United States
- Website: https://waterdamagerestorationknoxvilletn.com/
Response Time
We aim to respond to all inquiries within [specific timeframe, e.g., 48 hours]. Please allow for this period when awaiting a response.
Severability
Invalid Provisions
If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will continue in full force and effect. The invalid or unenforceable provision will be modified to the extent necessary to make it valid and enforceable.
Entire Agreement
Comprehensive Agreement
These Terms constitute the entire agreement between you and Knoxville Water Damage Restoration regarding your use of our Site and services. Any prior agreements, representations, or understandings, whether written or oral, are superseded by these Terms.
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